#CHROME REMOTE DESKTOP MAC SLEEP SOFTWARE#
#CHROME REMOTE DESKTOP MAC SLEEP OFFLINE#
#CHROME REMOTE DESKTOP MAC SLEEP WINDOWS#

Possible causes: Antivirus software or security software, or changes to the firewall settings. If you open the Status tab in the Streamer application and you see a message saying 'Unable to reach Splashtop Servers', there is something blocking the connection. Click Confirm if it does and the computer should be accessible again.

It might be asking you to allow your team to have access to the computer again. Open the Splashtop Streamer to see if there's any changes. Right click on that row -> click RestartĤ. Find SplashtopRemoteService in the list of services.

#CHROME REMOTE DESKTOP MAC SLEEP WINDOWS#

You can start the search by clicking the windows Icon or the Search icon in the bottom left hand corner of your screen.Ģ. Open Windows Services by searching for it in Windows Search. If the Streamer is asking for an account login and you are a Splashtop Business customer, please restart the streamer service.ġ. If the Streamer is asking for a code, you can get it from your management console at

If the Streamer is logged out, it will look like one of the following pictures: When opening the Streamer, you should see your email or the owner account's email in the section labeled 'Computer deployed by' Step 5: Ensure that the Streamer is logged in under the Status tab On Mac, you can find the Streamer application in the Applications folder On Windows, you can find the Streamer application in the Start menu, in the folder called 'Splashtop Remote' Possible Causes: The Streamer application could have been manually quit or might have crashed Mac: There will be a Streamer icon in the top right tray area, on the Mac menu bar Windows: There will be a Streamer icon in the bottom right hand tray area, on the WIndows taskbar. If the icon is not there, the Streamer is not running. To check whether the Streamer is running, you can find the icon in the following locations on Windows and Mac. Step 4: Make sure that the Streamer application is running Reset router and check to see if the computer can connect to webpages. Solution: If the ISP is having issues, you will need to contact your ISP. Possible Causes: Outage from Internet Service Provider(ISP), router is offline, computer is not connected to WiFi. Step 3: Check to see if the computer has network connection If you have Wake-on-LAN enabled, you can use that to wake up the computer. Solution: If the computer is in sleep mode, press the power button to wake up the computer. Computer could have been manually put to sleep. If the setting is not turned off, the computer will go to sleep automatically. Possible Causes: Typically, most computers are set to 'Sleep after x minutes/hours'. Step 2: Check to see if the computer is in Sleep mode Solution: Manually power on the computer by pressing the power button located on the computer. Possible Causes: Computer is manually shut down, power loss due to an outage or battery drain Step 1: Check to see if the computer is powered on While the computer is offline, you will not be able to connect, and running the diagnostic tool will result in the same error message. When attempting to connect to the computer, you'll get the error message: Cannot Connect, Please make sure network is available and Splashtop Streamer is running If the remote computer is offline, the computer icon next to the device will be greyed out. How do I know if my remote computer is offline?

Step 5: Ensure that the Streamer is logged in under the Status tab.

Step 4: Make sure that the Streamer application is running.

Step 3: Check to see if the computer has network connection.

Step 2: Check to see if the computer is in Sleep mode.

Step 1: Check to see if the computer is powered on.

How do I know if my remote computer is offline?.

#CHROME REMOTE DESKTOP MAC SLEEP OFFLINE#

This article serves to outline the various reasons why a remote computer will show as offline and the steps needed in order to change the status to online.Įach of the following steps will need to be checked physically by someone at the remote computer, unless you have another remote access application.

Chrome remote desktop mac sleep